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/ Support
Support2018-10-10T09:24:49+00:00

Our support function is a long-term commitment to you and your venue.

General support

With a devoted support staff in Europe, the Americas, the Middle East and Asia, we offer phone and remote support all hours every week. Wherever you are located in the world, we offer service visits to keep your system at its very best and make sure that you have quick access to emergency visits when needed.

Technical support

Ucare

Ucare is an upgrades and support program offered to all Uniview license holders. Get the latest Uniview feature releases, patch updates, support from the Uniview team and your community – all in one place!

 To join Ucare, please contact us.

 View brochure to learn more about Ucare.

Already a member?

Login to Ucare

Ucare Silver

  • Uniview software and feature upgrades
  • Access to Sciss and community shared content
  • Access to online support forum
  • Access to Uniview knowledge base and video tutorials
  • Email support

Ucare Gold

  • Uniview software and feature upgrades
  • Access to Sciss and community shared content
  • Access to online support forum
  • Access to Uniview knowledge base and video tutorials
  • Priority support on emails
  • One complimentary workstation license for Uniview*
  • Two seats at our annual Uniview User Group Meeting
  • One day per annum of remote software service
  • Ucare Service discount at 25%

Ucare Platinum

  • Uniview software and feature upgrades
  • Access to Sciss and community shared content
  • Access to online support forum
  • Access to Uniview knowledge base and video tutorials
  • Priority support on emails.
  • Three complimentary workstation licenses for Uniview*
  • Four seats at our annual Uniview User Group Meeting
  • Three days per annum of remote software service
  • Ucare Service discount at 40%
  • Complimentary two days per annum onsite Ucare service**

* Complimentary Uniview workstation licenses are available for content creation, training and testing.
** Travelling expenses not included, i.e travel cost, hotel, travel time and per diem reimbursement.

100+

Shows

35+

Countries

150+

Installations

2004

Founded